Frequently Asked Questions | CKI Bags
Welcome to the CKI Bags Frequently Asked Questions section. Here you'll find essential information about my handmade bags, orders, shipping and returns.
CKI Bags Collection
Where are CKI Bags made?
I personally design and create every CKI Bags handbag in Italy. Each piece reflects my passion for design, my careful selection of materials and my attention to detail.
Are the bags mass-produced?
No. I handcraft each bag individually, in small quantities or made to order. Every design requires time, care and attention throughout the entire creation process.
Can I request a customization?
If you have specific requests regarding colors or available variations, feel free to contact me before placing your order. I'll be happy to discuss the possibilities with you.
Orders and Availability
Are the bags available for immediate shipping?
Some designs are ready to ship, while others are made to order. You can check availability on each product page.
How long does it take to make a bag?
Ready-to-ship bags are generally prepared for dispatch within 1–2 business days. Made-to-order bags typically require 10–14 business days to create.
Shipping and Delivery
Do you offer international shipping?
Yes, I ship throughout Italy and to several international destinations. You can check available destinations, shipping rates and delivery options directly at checkout.
Do you offer free shipping?
Yes, I offer free shipping on orders that meet the conditions specified on my website. Any applicable minimum order values or restrictions are displayed during checkout.
Is express shipping available?
Shipping options vary depending on the destination. If you have specific delivery requirements or need your order urgently, please contact me before placing your order.
Returns and Customer Support
Can I return a bag?
I offer a 30-day return policy, subject to the terms outlined in my Return Policy. Please review it for detailed instructions and any applicable exclusions.
How can I contact you?
For any questions about my bags, orders or shipping, you can reach me through the Contact page on my website. I'll be happy to assist you and answer your questions.