Refund policy

Returns and Refund Policy

Our return policy allows you to request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with all tags attached and, whenever possible, in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at info@ckibags.com. If your return request is accepted, you will receive the instructions needed to return your item.

Return shipping costs are the customer's responsibility, except in the case of a defective, damaged or incorrect item.

Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at info@ckibags.com.

Order Cancellations

You may request to cancel your order until the item has been shipped by contacting us at info@ckibags.com.

Once the order has been shipped, it can no longer be cancelled. You may still request a return in accordance with the conditions set out in this policy.

For personalized items or items made according to specific customer requests, the exclusions described in the “Exceptions / Non-returnable Items” section apply.

Damages and Issues

Please inspect your order upon delivery and contact us promptly if the item is defective, damaged or incorrect. This will allow us to assess the issue and find the most appropriate solution.

Exceptions / Non-returnable Items

Personalized items or items made according to specific customer requests cannot be returned.

We also do not accept returns of gift cards.

If you have any questions about whether a specific item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer exchanges.

If you would like to purchase a different item, you may request a return of the item received in accordance with the conditions set out in this policy and then place a new order.

European Union Right of Withdrawal

If the goods are shipped within the European Union, you have the right to notify us of your decision to withdraw from the purchase within 14 days of receiving your order, without having to provide a reason.

The item must be returned in the same condition in which it was received, unused, with any tags attached and, whenever possible, in its original packaging. You will also need the receipt or proof of purchase.

Return shipping costs are the customer's responsibility, except in the case of a defective, damaged or incorrect item.

Refunds

Once we have received and inspected your return, we will notify you of the outcome of your refund request.

If approved, the refund will be issued within 5 business days to your original payment method.

Please remember that it may take additional time for your bank or payment provider to process and post the refund to your account.

If more than 10 business days have passed since your refund was confirmed and you have not yet received it, please contact us at info@ckibags.com.